When your takeaway refund is refused

Save the response before following up. Check whether support requested more information or gave a reason for its decision.

Send one clear follow-up

• Include the order reference and date.
• Summarise the unresolved issue without exaggeration.
• Refer to the evidence you actually have.
• Restate the amount or replacement requested.
• Ask for a written reason and the available review process.

Check your local options

If the provider has no further review route, consult your local consumer advice service or payment provider about available options and deadlines. These vary; a bank dispute or refund is not automatically available or guaranteed. Avoid repeatedly paying third parties to pursue a small disputed amount.