Missing or wrong takeaway items

Check the receipt and everything in the bag before reporting an issue. Separate the items ordered from what actually arrived.

Record the mismatch

• Keep the receipt and order reference.
• Write the exact missing or incorrect items and their listed prices.
• Take genuine photographs if useful. Do not stage or alter evidence.
• Keep the packaging until support tells you whether it is needed.

Ask for a proportionate resolution

For a missing item, state its value and whether you want a replacement or a partial refund. If the whole order is unusable, explain why rather than assuming a full refund.

Use the original order channel

Open the order in the app or website you used, then choose Help or Report a problem. For direct orders, contact the restaurant using its official receipt or website. Check the local reporting deadline promptly.