Cold or late takeaway food

Describe the food condition and timeline separately. A driver change or revised arrival estimate alone does not establish that a refund is owed.

Build a factual timeline

• Record the original estimate, updates and actual arrival or collection time.
• Describe what you observed when opening the food.
• Keep screenshots and the receipt where available.
• If the order never arrived, state that clearly instead of describing it as delivered late.

Explain the requested resolution

Identify the affected items and explain the refund or replacement you are asking for. Avoid invented temperatures, illness claims or statements about local law.

Report the issue through the original order support channel promptly. If you believe the food is unsafe, do not consume it and seek appropriate local guidance.